Data Protection
jomkiss Users

1. Introduction and Scope of This Policy

This Privacy Policy is published by jomkiss, an online casino platform operating under international licensing and providing online gambling services to users in Malaysia. This policy describes jomkiss's commitment to protecting the personal information of users who register and use our platform.

By registering an account at jomkiss, accessing this website or using any of the services we offer, you agree to the terms set out in this Privacy Policy. We encourage you to read this entire document carefully before using the jomkiss platform.

This Privacy Policy applies to all information we collect through the jomkiss website, user accounts, financial transactions, interactions with the customer support team, and any written communications between you and jomkiss. This policy does not cover third-party websites that may be linked from our platform.

2. Information We Collect

jomkiss collects various categories of information from users to ensure our services can operate properly and securely. The information we collect includes:

2.1 Account Registration Information

During the registration process, you are required to provide basic personal information including your full name, date of birth, identification card number (MyKad) or passport, email address, mobile phone number and account password. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with jomkiss licensing requirements.

2.2 Financial Information

To process deposit and withdrawal transactions, we may collect information related to your e-wallet account (such as Touch 'n Go, Boost or ShopeePay), bank account number for processing via FPX or DuitNow, and your crypto wallet address if you use USDT, BTC or ETH. Please note that jomkiss does not store full sensitive financial information details — only information required to process transactions is retained in our system.

2.3 Platform Usage and Activity Data

We automatically record technical information and user behaviour when you interact with the jomkiss platform. This includes your IP address, device and browser type, operating system, login and logout records, game and betting history, financial transaction records, and the time and duration of your sessions. This data is used for security, internal analysis and ongoing improvement of our platform.

2.4 Communications with Customer Support

Every communication between you and the jomkiss support team — whether via live chat or email — may be recorded and retained for staff training purposes, service quality monitoring, and resolution of any disputes that may arise in the future.

3. Purpose of Using Information

jomkiss uses the information collected solely for the following legitimate and stated purposes:

• Verifying user identity and processing new account registrations
• Processing deposit and withdrawal transactions securely through the available payment methods
• Ensuring compliance with the minimum age requirement of 21 years and above in line with international licensing
• Providing responsive and effective customer support services
• Detecting and preventing any fraudulent activity, money laundering or misuse of the platform
• Sending important notifications related to your account such as transaction confirmations and security updates
• Complying with applicable legal requirements and licensing regulations
• Analysing usage patterns for the purpose of improving jomkiss products and services
• Managing bonus and rewards programmes including VIP, cashback and promotional offers

4. Sharing Information with Third Parties

jomkiss takes the matter of user data confidentiality seriously. We will not sell or rent your personal information to any third party. However, in certain situations, we may need to share your information with selected parties as follows:

4.1 Technical Service Providers

We work with technical service providers such as server infrastructure, payment processing and game software providers. These providers are given limited access to your data to the extent necessary to deliver their services, and they are bound by strict confidentiality agreements with jomkiss.

4.2 Legal Requirements

jomkiss may be required to disclose user information to relevant authorities if directed by a court order, criminal investigation or other legitimate legal claim. In all such situations, we will disclose only the information required and will endeavour to notify you as far as possible unless prohibited by law.

4.3 Platform Integrity Protection

To protect the security and integrity of the jomkiss platform, we may share information with approved third-party fraud prevention and identity verification service providers. All such data sharing is subject to binding data protection agreements.

5. Data Security Measures

jomkiss continuously invests in the latest security infrastructure to ensure user data is always protected. Key security measures we practise include:

• Data encryption using 256-bit SSL/TLS protocol for all communication between your device and jomkiss servers
• Password storage using one-way hashing algorithms that cannot be decrypted
• Two-factor authentication (2FA) system available to users for an added layer of account security
• Continuous monitoring of account activity logs to detect any suspicious access
• Strict internal access controls — only authorised staff may access user data, and only to the extent required for their duties
• Regular security audits by external parties to ensure our systems meet international standards
• Established incident response procedures in the event of any data breach

Although we take all reasonable steps, no online security system can guarantee absolute protection. We encourage jomkiss users to also take their own precautions, such as using strong passwords, not sharing login credentials with anyone, and contacting us immediately if you suspect any unauthorised activity on your account.

6. Your Rights as a User

As a jomkiss user, you have the following rights regarding your personal information that we hold:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
• Right of Erasure: You may request the deletion of your personal data, subject to data retention requirements set by law and licensing obligations.
• Right to Object: You may object to the processing of your data for certain purposes such as marketing communications.
• Right to Data Portability: You may request that your data be provided in a machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time without affecting the validity of processing that has already taken place.

To exercise any of the above rights, please contact the jomkiss support team via live chat or email. We are committed to processing each request within a reasonable timeframe and will inform you of the action taken.

7. Use of Cookies

The jomkiss platform uses cookies and similar tracking technologies to improve the user experience and ensure key platform functions run smoothly. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform by collecting anonymous statistical data for improvement purposes.
• Preference Cookies: Store your chosen settings such as language, display theme and game preferences so your experience is more personalised.

You may manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the jomkiss platform and your overall user experience.

8. Data Retention Period

jomkiss retains users' personal information for as long as your account is active or as long as it is needed to provide services to you. After you close your account, we will retain your data for the period required by law and international licensing obligations, including for the purposes of:

• Complying with legal and licensing obligations that require transaction records to be kept for a specified period
• Resolving any outstanding disputes or claims
• Preventing fraud and maintaining platform security
• Enforcing our Terms and Conditions

Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be associated with you.

9. Child Protection and Age Restrictions

jomkiss is an online gambling platform strictly restricted to individuals aged 21 and above. We do not knowingly collect or store personal information from any individual under the age of 21.

As part of our commitment to responsible gambling, the jomkiss registration process involves strict age verification. Users who fail to verify their age as 21 and above will not be permitted to access the platform's services.

10. Changes to This Policy

jomkiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The latest version of the Privacy Policy will be published on the jomkiss website with a clear effective date.

If there are material changes to how we use your personal information, we will endeavour to notify you directly via in-account notifications or your registered email. Continued use of the jomkiss platform after the effective date of an amendment means you accept the updated terms.

11. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how jomkiss handles your personal information, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on the jomkiss website
• Email: [email protected]

Our team operates full-time and is ready to assist you in both Malay and English. We are committed to responding to every privacy-related enquiry with care and professionalism.